Requirements
- The participants seeking admission into this qualification must have completed education up to Year 8 level or equivalent OR have good literacy and numeracy skills
Features
- The course What are the features of customer service? What is customer sales and service? Important qualities of customer service
Target audiences
- This course is suitable for people who are looking for entry in local industries, offices, retails outlets, shops etc
- The young students or school leavers who would like to enter service industry where the jobs are available at the present.
Customer sales and service training is the coaching that employees receive with the goal of improving support and satisfaction among customers. It’s an iterative process that involves teaching skills, competencies, and tools needed to better serve customers so they derive more value from products and services.