A graduate of the National Certificate in Business (Administration and Technology) (L3) will demonstrate ability to:
 
1. Provide administrative and general office services using business technologies, to support everyday operational activities.

2. Assist in performing financial calculations, process data and produce information for business purposes.

3. Communicate effectively with stakeholders.

4. Work cooperatively within a team and contribute to the achievement of objectives.

5. Select and apply customer service techniques, to meet stakeholder expectations.
6. Apply effective problem-solving and decision-making for business purposes.
7. Conduct professional and ethical behaviour, in a socially and culturally appropriate manner.

8. Manage self effectively to contribute to performance of the entity.
9. Demonstrate understanding of internal policies, and legislation and other external requirements for business entities.

Graduates of this qualification will be able to work as a front office attendant or receptionist or personal assistant. Individuals in these positions use some discretion and judgement and may provide technical advice and support to a team.

UNIT – BA00013 Provide business administration support using business technology  [level 3]

UNIT – BA00023 Obtain, communicate, and reproduce business information using business technology [level 3

UNIT – BA00033 Process data to produce information for business purposes [level 3

UNIT – BA00043 Produce business documents using software applications [level 3

A pre-requisite for entry into this qualification will be those who:

• Have completed Year 11; or

• Are able to demonstrate basic technical skills with basic literacy and numeracy in business administration and technology.