Vishan Infotech
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National Certificate in IT (Level 2)
National Certificate in IT (Software) (Level 3)
National Certificate in business and technology (Level 3)
National Certificate in IT (Support) (Level 3)
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Home
About Us
Our Courses
National Certificate in IT (Level 2)
National Certificate in IT (Software) (Level 3)
National Certificate in business and technology (Level 3)
National Certificate in IT (Support) (Level 3)
Policies
Management
Annual Calendar
Quality Assurance
Disciplinary Procedure
Internal Evalution
Students
Fees Refund Policy
Student Grievance Policy
Student Manual
Admission Form
Facilities
Disciplinary Procedure
Assesments Procedure
Staff
Staff Grievance Policy
Staff Regulation Policy
Contact Us
Gallery
Alumni
Online portal
Staff Log In
Student Log in
Customer Sales & Service
Home
LP Courses
Customer Sales & Service
Curriculum
1 Section
6 Lessons
8 Weeks
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CUSTOMER SALES & SERVICE
7
2.1
SALES & SERVICE ATTITUDE & MIND SET
2.2
DIFFERENT TYPES OF CUSTOMERS
2.3
WHAT ARE YOUR CUSTOMERS WORTH?
2.4
CUSTOMER EXPECTATION vs CUSTOMER NEEDS
2.5
ATTRIBUTES AND ACTIONS
2.6
CUSTOMER SALES SERVICE MANUAL
2.7
Test your subject knowledge
5 Questions
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